We strive to deliver products purchased in an excellent condition and shipping in the fastest time possible. We are able to deliver our fresh exotic teas to most regions worldwide, and dispatch the order typically in one or two days. Visit the page on Shipping Policy for more information.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Placing your order
Once your order has been placed, you should receive a receipt via email, confirming your order. Additionally, you can head over to Account page and see all your orders.
Please tap on “Account” section of the Website to check your order status or refer to the email/text notification you would have received. For further assistance please email us at firstname.lastname@example.org.
If you haven't received the order confirmation email in your inbox, you might want to check your spam folder. Alternatively you can write to us at email@example.com.
We accept all major domestic and international credit and debit cards. Domestic users can even use the option of direct payment through NetBanking. Once we receive the payment, we will create your order and dispatch it accordingly.
No, we don’t have cash on delivery option available currently.
We charge your card only after you've added the items to cart and have confirmed the products you wish to buy, the shipping address and the delivery option you wish to use.
Your online transaction on our website is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Modifications and Refunds
Orders must be cancelled before the tea has been dispatched. Once the tea has been dispatched from our delivery centre, it will not be possible for us to cancel the order.
If you would like to change or modify your order, please email us at firstname.lastname@example.org with your order details. The order can be modified if it has not been dispatched from our delivery centre.
You can modify the address of your order by writing to us at email@example.com. We will be able to make any modifications to the order, before it has been dispatched from our delivery centre.
If you have received an incorrect or damaged order, please email us at firstname.lastname@example.org with your order details. Our customer care will ensure that you are completely satisfied with your purchase.
Once you’ve cancelled your order, Museum of Exotic Teas will refund the money back to your original mode of payment. This typically takes about 5 – 7 working days.